training simplified

Get Your Training Green-Lit: Latch on to the Energy of your Organization

This is what most Training Professionals miss.  Sam provides practical advice and examples of making this happen in the business world.

Business Impact Through Training: how we doubled a Brand's NPS

Publishing a new e-learning course isn't going to move the needle in your Hospitality Brand. What will is a Training Program that is multi-tiered, strategic, and tied to the KPI's of the business. In this episode, Sam breaks down how we partnered with Piada Italian Street Food to tackle a specific problem and create huge movement in their Net Promoter Score.

Behind the Scenes of Building Culture: Creating Cultural Touchstones (Part 2 of 2)

This week we continue the discussion on culture building in your Hospitality Brand. Matt shares insight from his experience building a media-driven culture building team at Chipotle We talk tangible examples of how stories shape and drive a business culture.

Behind the Scenes of Building Culture at a Large-Scale Hospitality Brand (Part 1 of 2)

In this episode, Sam interviews Matt about his previous experience working at Chipotle during a transition in leadership and culture for the brand. Matt built a team that was part of People Experience (HR), focusing on building culture through media, storytelling and recognition.
 
Taking insights from the Oz Principle and Change the Culture Change the Game, he breaks down the strategic steps into building (or re-building) a thriving and top-notch people culture at a Hospitality Brand.

Stop the Shift Show: Interview with Scott Greenberg

Author and Keynote Speaker Scott Greenberg brings his insight and experience on transforming your hourly workers into a high performing team.  

CHART simplified

On this episode we look at the CHART Conference. This s a conference created by trainers, for trainers and is focused specifically on the hospitality industry. We talk to board members and participants to get a sense of why this conference feels so different than any other conference we've been to.

Mehdi Zarhloul:Founder of Crazy Pita

As Founder and CEO, Mehdi is leading the rapid expansion of Crazy Pita, a fresh-casual Mediterranean concept based in Las Vegas.  
His dedication to operations excellence and willingness to experiment have aided in his success.  Listen in to hear his story.

Erik Oberholtzer: Founder of Tender Greens & Author

Listen in to this convo with Chef, Author and Co-Founder of Tender Greens Erik Oberholtzer.  
With a Culinary Expert in every Tender Greens, the chef-driven. fast-casual salad brand has grown across the West Coast.
Erik now finds himself in a new role, guiding startups in sustainable practices. He also authored the Ten Year Plan. 

Wisdom from Wahoo’s Co-Founder, Wing Lam

Wing Lam, along with two of his brothers, co-founded the legendary Wahoo's Fish Tacos, a fast-casual fish taco shop with Chinese-Brazilian-Mexican flair. Covered in stickers and surf apparel, the locations are uniquely SoCal inspired which is where Wahoo's was born.
During the Pandemic, Wing also co-founded California Love Drop, which supports and fuels healthcare workers and first responders.
 
 

Roy Rogers Revival: Adam Klaers

Roy Rogers Restaurants, a historic brand founded in 1968, has had its shares of ups and downs.  Now in a strong comeback phase, they hired Adam Klaers to lead the charge.Adam has 20 years of leadership experience in the restaurant industry, with brands like Taco Bell and Chipotle, Adam is a seasoned executive passionate about driving business growth and fostering strong relationships with both customers and employees. 
As the Executive Vice President at Roy Rogers Restaurants, he oversees and guides marketing, franchise development, operations, and training.