training simplified

Teaching Speed of Service

As trainers in Hospitality we are constantly looking for the best way to each people to "go fast." Speed of service, flow, throughput, quick service, get 'em through the line....whatever you call it -the fact is if you train people on the basics and the mechanics of going fast you will see results.
We've spent years refining how to best teach people how to go fast in fast food and QSR's and we think thethe latest iteration of our digital Flow training is the best. In this episode we break down how it works and what it looks like.

how to train: history of training methodology

In this episode we pose the question "how does an employee learn?" - seemingly simple but full of a rich history in training methodology. We break down the basic steps of effective training and hear how it hasn't changed much since post-word war two america :)

Responding to "garbage training" comment

In this episode of the Training Simplified Podcast, we respond to a comment we got on one of your videos. But it's more about posing the question "How do you make someone give a sh*t?"
We've all seen it - people don't care about your training. Maybe you've been there too. How do we respond as people who develop and/or administer training content?

Get Your Training Green-Lit: Latch on to the Energy of your Organization

This is what most Training Professionals miss.  Sam provides practical advice and examples of making this happen in the business world.

Business Impact Through Training: how we doubled a Brand's NPS

Publishing a new e-learning course isn't going to move the needle in your Hospitality Brand. What will is a Training Program that is multi-tiered, strategic, and tied to the KPI's of the business. In this episode, Sam breaks down how we partnered with Piada Italian Street Food to tackle a specific problem and create huge movement in their Net Promoter Score.

Behind the Scenes of Building Culture: Creating Cultural Touchstones (Part 2 of 2)

This week we continue the discussion on culture building in your Hospitality Brand. Matt shares insight from his experience building a media-driven culture building team at Chipotle We talk tangible examples of how stories shape and drive a business culture.

Behind the Scenes of Building Culture at a Large-Scale Hospitality Brand (Part 1 of 2)

In this episode, Sam interviews Matt about his previous experience working at Chipotle during a transition in leadership and culture for the brand. Matt built a team that was part of People Experience (HR), focusing on building culture through media, storytelling and recognition.
 
Taking insights from the Oz Principle and Change the Culture Change the Game, he breaks down the strategic steps into building (or re-building) a thriving and top-notch people culture at a Hospitality Brand.

Stop the Shift Show: Interview with Scott Greenberg

Author and Keynote Speaker Scott Greenberg brings his insight and experience on transforming your hourly workers into a high performing team.  

CHART simplified

On this episode we look at the CHART Conference. This s a conference created by trainers, for trainers and is focused specifically on the hospitality industry. We talk to board members and participants to get a sense of why this conference feels so different than any other conference we've been to.

Mehdi Zarhloul:Founder of Crazy Pita

As Founder and CEO, Mehdi is leading the rapid expansion of Crazy Pita, a fresh-casual Mediterranean concept based in Las Vegas.  
His dedication to operations excellence and willingness to experiment have aided in his success.  Listen in to hear his story.